Acceptance of terms
These terms of service ("Terms") govern your use of the PK Domain website and all domain registration, transfer, DNS and web hosting services we provide. By placing an order, creating a client-area account, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services. We may update these Terms from time to time, as described below.
Description of services
PK Domain is an authorised PKNIC reseller (SRS member) and provider of domain registration, renewal and transfer services for .pk-family extensions and other international TLDs, alongside shared hosting, Pakistan-geolocated hosting, WordPress hosting, VPS, dedicated servers, DNS hosting, PKNIC prepaid cards and related web services. Specific features, limits and pricing for each service are described on the relevant product page and may change over time with reasonable notice.
Account responsibilities
You are responsible for maintaining accurate registrant, billing and contact information in your client-area account, and for keeping your login credentials confidential. You are responsible for all activity that occurs under your account, and must notify us promptly if you suspect unauthorised access. You must be legally capable of entering into a binding contract to use our services.
Hosting data, backups and resource use
You are responsible for keeping your own backup of website files, databases and email on any shared, WordPress or Pakistan-geolocated hosting plan; we do not guarantee backups or the recovery of lost data. A hosting account may be subject to fair-use limits on CPU and memory to keep the server stable for all customers, and very large individual files may be subject to storage housekeeping on shared plans. If a hosting service is not renewed, we retain the account's data for a limited period after expiry before it is removed; renewing promptly avoids the risk of permanent data loss. VPS and dedicated server customers are fully responsible for their own backups and data retention, as these services are unmanaged unless a managed option has been purchased.
Payment, billing and renewal
All fees are payable in advance for the term selected (registration, renewal or hosting period) through the payment methods listed on our payment methods page. An order is processed once payment is confirmed; most domains and hosting accounts activate within the hour, though document verification for restricted extensions can take longer. Domain names and hosting plans generally renew for the same term unless cancelled before the renewal date, and we will always try to charge the lowest market price we reasonably can at renewal rather than an inflated rate — we recommend enabling renewal reminders to avoid an unwanted lapse. Renewal invoices for VPS and dedicated servers are typically issued about two weeks ahead of the expiry date; non-payment by the due date can result in suspension or termination of the service. A one-time administrative fee may apply to moving an existing service between servers or upgrading a hosting plan, and any such fee is confirmed with you before it is charged.
Domain registration policies
Domain registrations are subject to the policies of the applicable registry — PKNIC for .pk-family domains, or ICANN and the relevant registry operator for other extensions. You must provide accurate, current WHOIS/registrant information; a .pk-family domain is registered against your CNIC or your organisation's registration details, and inaccurate information can result in suspension or cancellation by the registry. You are responsible for renewing your domain before expiry — a lapsed domain may enter a grace period and can ultimately be released for registration by others.
Acceptable use policy
You agree not to use our services for spam, phishing, malware distribution, nulled or pirated scripts and software, copyright-infringing material, illegal or adult content, religious-hatred or promotion content directed at inciting others, or any other unlawful or abusive purpose. You are responsible for any domain name, website content or email activity that may infringe a third party's trademark or other rights. Shared hosting plans are intended for standard websites and applications within the resource allowances described on each plan's page; an account that consistently exceeds its fair-use CPU or memory allowance, or that requires specialised server software, may be asked to upgrade to a VPS or dedicated server. We may investigate suspected violations and may suspend or terminate an account that breaches this policy, generally with reasonable notice unless the issue is severe enough (such as active abuse, security threats, or illegal content) to require immediate action, in which case we may act without prior notice.
Refund and cancellation policy
We do not offer refunds once a service has been provisioned. Registered domain names cannot be changed, transferred back, or refunded once registration is submitted to the registry, as registry fees are non-recoverable. Shared, WordPress and Pakistan-geolocated hosting plans, VPS instances and dedicated servers are billed for the term ordered and are non-refundable once activated, since the account, IP allocation or hardware is committed to your order immediately — please contact sales before ordering if you have any doubt about a plan's fit, so we can help you choose correctly and avoid inconvenience later. Prepaid PKNIC cards are non-refundable once issued, as described on our PKNIC prepaid cards page. Add-on services already consumed, such as SSL certificates, licences or one-time setup and migration fees, are likewise non-refundable.
Activation and delivery timelines
Typical timing once payment is confirmed: domain registrations and most hosting accounts activate within an hour and almost always within 24 hours, subject to any document verification a restricted extension requires; a Pakistan-based VPS is usually provisioned within 4–24 hours, a VPS in another location within 2–12 hours, and a dedicated server takes a minimum of a few business days to rack and configure. Government and educational domain extensions (.gov.pk, .edu.pk and the related second-level names) carry an additional documentation-processing step, and PKNIC-family domains run on a minimum 2-year, maximum 10-year term, while international extensions such as .com can be registered from a minimum of 1 year.
Service availability
We work to maintain high uptime for hosting, DNS and related services, but we do not guarantee uninterrupted, error-free service. Scheduled maintenance, third-party infrastructure issues, or circumstances beyond our reasonable control may occasionally affect availability. Specific uptime commitments, where offered, are described on the relevant service's page.
Limitation of liability
To the maximum extent permitted by law, PK Domain is not liable for indirect, incidental or consequential damages arising from your use of our services, including loss of data, revenue or business opportunities. Our total liability for any claim relating to a service is limited to the amount you paid for that specific service in the period giving rise to the claim. You are solely responsible for the content, legality and consequences of any domain name, website or service you operate through us.
Termination
You may cancel a service at any time through your client-area account or by contacting support; cancellation does not entitle you to a refund except as described in the refund policy above. We may suspend or terminate your account or a specific service for breach of these Terms, non-payment, or as required by a registry or applicable law, with notice where reasonably possible.
Governing law
These Terms are governed by the laws of Pakistan, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of Pakistan, without prejudice to any mandatory consumer-protection rights you may have under your local law.
Intellectual property
The PK Domain name, logo, website design and content are our property or that of our licensors, and may not be copied, reproduced or used without permission, except as necessary to use our services normally. You retain all rights to the content you publish on your own website or through our hosting services, and remain solely responsible for ensuring that content does not infringe any third party's rights.
Third-party services and links
Some services we offer, such as SSL certificates, payment gateways, or software installed through one-click installers, are provided by or rely on third parties and are subject to those third parties' own terms and policies in addition to ours. Our website may also link to third-party sites for convenience; we are not responsible for the content, policies or practices of sites we do not operate.
Changes to these terms
We may revise these Terms from time to time to reflect changes in our services, registry policies or applicable law. The updated version will be posted on this page with a revised effective date, and continued use of our services after changes are posted constitutes acceptance of the revised Terms.
Contact us
Questions about these Terms can be sent to info@pk-domain.com, via WhatsApp, or through a support ticket.