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Whichever channel you use, a support ticket is opened automatically so nothing gets lost between shifts — you don't have to repeat your issue from the start if a different team member picks it up later. WhatsApp messages are typically answered within minutes during the day and within the hour overnight; phone calls are answered live around the clock; email and tickets are usually replied to within a few hours.

For account or billing questions, have your domain name, order number or the email address on file ready — it lets us pull up your account and answer immediately rather than asking you to verify details back and forth.

If you're contacting us about a renewal, transfer or a domain nearing expiry, mention the exact date if you know it — timing matters more for those requests than almost anything else we handle, and it lets us prioritise correctly.

Technical issues — a site that's down, an email account that isn't sending, or a DNS change that hasn't propagated — are best raised through a support ticket, since it lets our technical team attach logs and updates as they work through it, and gives you a written record of what was done.

General questions about pricing, choosing a plan, or which domain extension suits your business are usually fastest over WhatsApp, where a real person can talk you through the options in a couple of messages rather than a long email thread.

Whatever the channel, we aim to close the loop rather than leave a question half-answered — if a fix takes longer than expected, you'll get an update rather than silence.