Contacting us before you order a domain or hosting
Pre-sales questions are the ones we enjoy most, because a few minutes of advice usually saves a client money. When you message us before ordering, tell us the domain name you have in mind, what the website will do, roughly how many visitors you expect and how many email accounts your team needs. With that information we can recommend the smallest plan that fits rather than the most expensive one, and point out whether a .pk, .com.pk or international extension suits your audience better. If you're comparing us with another provider, send their quote and we'll explain honestly where the difference comes from. We can prepare a written quotation in Pakistani rupees for companies that need approval from accounts first, and once you're ready we generate the invoice in your client area so nothing has to be re-typed. Pre-sales help is free, with no obligation to buy, and is available in English or Urdu.
Billing, invoices and payment confirmation
Most billing questions are settled in a single message if the right details are included. After paying by bank transfer, Easypaisa, JazzCash or another method, send a clear screenshot of the receipt together with your invoice number by WhatsApp or email, so accounts can match the payment and activate the order without delay. If you need an invoice issued in your company's name, with a different address, or split across departments, ask before paying and we will regenerate it. Clients who manage several domains can request a consolidated renewal invoice so everything falls due on one date. For refunds, credit notes or a disputed charge, open a ticket marked Billing so the conversation and any attachments stay on record. We never ask for your card number, password or banking PIN over phone or WhatsApp; anyone requesting those details on our behalf is not part of our team, so please report the message to us.
Help with PKNIC documents and restricted domains
Restricted names such as .gov.pk, .edu.pk and the provincial government extensions are refused by PKNIC if a single document is missing or doesn't match, so we're happy to check paperwork before it goes to the registry. Send scanned copies of the authority letter, the CNIC of the signing officer and, for institutions, the registration or affiliation certificate through a support ticket rather than WhatsApp, which keeps the files together and private. Our team will confirm that the names, signatures and letterhead are consistent and tell you exactly what needs correcting before submission. The same applies to transfers that need an affidavit or authorization letter: we can share our sample formats and review your signed copy so the case isn't returned. Because government offices often take several days to issue letters, start the paperwork early, especially when a domain is close to its expiry date and a delayed approval could interrupt your official email or website.
Technical help with hosting, email and DNS
Our technical team handles the everyday problems that stop small businesses working: email that won't send from Outlook or a phone, a WordPress site showing a database error, an SSL padlock that has disappeared, or a .pk domain that needs connecting to Shopify or Blogger. To get the fastest fix, include the domain name, the exact error message or a screenshot, the time it started and anything that changed shortly before, such as a plugin update or a new device. If the problem affects a single mailbox, tell us which one. For website migrations, share access to the old host or a full backup, and we'll move files, databases and email accounts for you with minimal downtime. Restoring a backup, resetting a control-panel password and adding DNS records are all routine requests. Where a fix needs your permission, such as removing a faulty plugin, we'll explain the change first and only proceed once you agree.
Reseller, agency and partnership enquiries
Web designers, IT firms and freelancers who manage domains for several clients can work with us as resellers rather than ordering one name at a time. Resellers get access to a panel for registering and renewing .pk domains directly, discounted PKNIC prepaid cards for bulk renewals, and hosting accounts they can bill to their own customers under their own brand. If you're an agency planning to move a portfolio of client sites, contact our sales team with the number of domains and websites involved, and we'll suggest the most economical combination of shared hosting, VPS or dedicated servers along with a migration plan. Schools, universities and government departments with many sub-domains or official mailboxes can also request a single account manager. For partnerships, advertising or media enquiries, email info@pk-domain.com with a short description of your proposal, and it will be passed to the right person in our team, who will get back to you directly.
Response times, in detail
WhatsApp messages sent during business hours (roughly 9am to 7pm, Monday to Saturday, Pakistan time) are typically answered within a few minutes; messages sent overnight are picked up first thing, usually still well within the hour on account of our overnight support rotation. Phone calls are answered live at any hour, seven days a week, including public holidays. Email and support tickets carry no guaranteed response time but are almost always answered within a few hours, and technical tickets get priority when a service is fully down rather than just running slowly.
Urgent or emergency issues
If a website, email account or store checkout is completely down, call or WhatsApp us directly rather than filing a ticket and waiting — urgent outages are escalated immediately to whoever is on shift, and most are resolved or at least fully diagnosed within the hour. For anything affecting a live business (a store that can't take orders, a mail server that's bounced client emails), mention that it's urgent in your first message so it's triaged correctly.